Balance Golf Policies
General Information
Protection of on-line transaction is vital at Balancegolf.com. All transactions are taken over a secure server connection. You may note the https in the URL of our order submission page. This means that your information is not accessible to everyone else. Customers on a global scale can shop privately, confidently and securely.
Why Balance Golf ask for Username & Password?
Balancegolf.com utilizes user names and passwords for two major reasons: 1) User Name and passwords provide security for your account information. No one can view your information without the proper password and user name. When you pick a username and password choose something that only you know and that others cannot easily guess. 2) User names and passwords make it easy for you) to check out next time you visit Balancegolf.com.
Refunds
We process returns and refunds only for items directly purchased from by Balncegolf.com. If you just need to return an item, email us at returns@balancegolf.com
How long does it take to receive my refund?
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
How will my refund be issued?
In most cases, we'll issue a refund in the same form of payment originally used for the purchase. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account.
How are refunds calculated?
The amount of your refund depends on several reasons:
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
If you return any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase. Please note that the original expiration date will still apply.
Return Policy
You may return new, unopened items sold and fulfilled by Balancegolf.com within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.
Items that are Not Returnable
Balancegolf.com does not accept returns of the following items:
- Any product missing the serial number or UPC.
- Downloadable software products.
- Gift certificates.
- Any CD, DVD, tape, software, or video game that has been opened/taken out of its plastic wrap.
- Any item not returned in the condition it was received.
To return a product or question please email us at
